KBs (Central Brain)

Create searchable knowledge base articles in the Portal. Use KBs for general how-to guides related to the technologies in your infrastructure environment.

Examples:

Screenshot

Key benefits:

  • Improve user self-sufficiency and satisfaction
  • Reduce IT support workload
  • Enhance knowledge sharing and collaboration
  • Accelerate problem resolution and incident response

IT Portal Sample Documentation

The links shown provide some examples that you can reference to get an idea of how documentation works.